Amazon Commercial Services Pty Ltd

Operations, IT, Support Engineering, Technical Services, operations

ITSupportEngineerI,OperationsTechnologySolutions(OTS)

A$65–85k ~AI est. Kemps Creek, New South Wales, Australia FULL TIME
The Brief

“IT Support Engineer I, Operations Technology Solutions (OTS) at Amazon Commercial Services Pty Ltd. Skills: IT support, Troubleshooting, Equipment maintenance. Provide first level technical support. Support multiple buildings”

Industry & Context.

Operations, IT, Support Engineering, Technical Services, operations
Problems you'll solve

Troubleshooting

Eligibility Requirements

Ability to lift 50 lbs, Stand and walk 10-12 hours

What They're Looking For.

Must Have

1+ years Windows, Mac or Linux support, Troubleshoot integrated computer systems, Maintain zebra thermal printers, Troubleshoot thin clients, PCs, scanners, handheld terminals, Understand networking concepts, Work flexible schedule/shift/work area, Ability to lift 50 lbs /22 kgs, Stand and walk for 10-12 hours

Nice to Have

CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS or other industry relevant certifications, Experience in dynamic environment, High degree of customer service, Explain complex IT concepts, Manage high priority projects

What You'll Do.

Provide first level technical support

Support multiple buildings

Allocate and maintain IT equipment

Manage customer requests

Troubleshoot IT related equipment

Learn new technologies

Participate in career development

How You'll Work.

Team & Collaboration

Work with colleagues; Work with remote support teams; Work with business

Communication Scope

Explain complex IT concepts

Free ATS check

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