Amazon Commercial Services Pty Ltd
Operations, IT, Support Engineering, Technical Services, operations
ITSupportEngineerI,OperationsTechnologySolutions(OTS)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Engineer I, Operations Technology Solutions (OTS) at Amazon Commercial Services Pty Ltd. Skills: IT support, Equipment troubleshooting, Networking concepts. Provide first level technical support. Support multiple buildings”
Industry & Context.
Troubleshooting
Ability to lift 50 lbs, Stand and walk 10-12 hours
What They're Looking For.
Must Have
1+ years Windows, Mac or Linux OS support, Troubleshoot integrated computer systems, Networking concepts understanding, Troubleshoot PCs, printers, scanners, handheld devices, Work flexible schedule/shift/work area, Ability to lift 50 lbs /22 kgs, Stand and walk 10-12 hours
Nice to Have
CompTIA A+, Network+, Cisco/CCNA, Linux, Microsoft hardware, AWS certifications, Experience in dynamic environment, High degree of customer service, Explain complex IT concepts, Manage high priority projects
What You'll Do.
Provide first level technical support
Support multiple buildings
Allocate IT equipment
Maintain IT equipment
Manage customer requests
Troubleshoot IT equipment
Manage repair process
Learn new technologies
Participate in career development
How You'll Work.
Team & Collaboration
Work with colleagues; Work with remote support teams; Work with business
Communication Scope
Explain complex IT concepts
Full Job Description
Our IT Support Engineer in Amazon's Operations teams take care of the various IT systems at the heart of our operational sites. As an IT Support Engineer, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. Our team approaches work as seeing no job as too small and no challenge as too big! You’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications. Flexibility is a must for this role as the site operates across 7 days during the day and night. austechjobs Key job responsibilities - First level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines. You'll support multiple buildings around the area. - Allocating and maintaining IT equipment, managing multiple customer requests simultaneously. - Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices. - Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty. - Learning new technologies and participating in career development opportunities within the IT network. Basic Qualifications: - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - High school or equivalent - Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications. - Experience troubleshooting and maintaining various technologies including PCs, thermal printers, scanners, and handheld devices. - Work a flexible schedule/shift/work area, including weekends, days and nights. - Ability to lift 50 lbs
Applying for this IT Support Engineer I, Operations Technology Solutions (OTS) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Commercial Services Pty Ltd?
Real rants from real employees. Read before you apply.