Hitachi Digital
digital transformation
ITSupportEngineer(Engineer,ITInfrastructure)
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“IT Support Engineer(Engineer, IT Infrastructure) at Hitachi Digital. Skills: IT Support, technical support, end-user support, hardware troubleshooting, software troubleshooting, network and directory services. Provide first-line technical support to end users. Support the users from multiple region”
What You'll Achieve.
Ensure that technology is an accelerator, not a roadblock, for employee’s work; provide a seamless technical experience that allows employees to focus on their core objectives; Ensure compliance with SLAs, internal processes, and security requirements
Industry & Context.
Troubleshoot and resolve standard hardware, software, access, and workplace support issues
What They're Looking For.
Must Have
At least one year of experience in the same or a similar position, Intermediate level of English, Experience in customer service, Familiarity with basic network and directory services such as AD, DHCP, and DNS, Basic email troubleshooting skills, Experience in end-user hardware and software troubleshooting, Experience with Windows 11 and macOS troubleshooting
Nice to Have
Familiarity with identity and device management systems such as Okta, Microsoft 365, Azure, Intune, and ServiceNow, ITIL Foundation certification or knowledge of ITIL practices, Experience with Linux, Experience with enterprise IT services support, such as print management and software deployment tools like MDT
What You'll Do.
Provide first-line technical support to end users
Support the users from multiple region
and manage tasks in a ticketing system
and track incidents and service requests
Troubleshoot and resolve standard hardware
and workplace support issues
Escalate complex cases to the appropriate support teams when required
Maintain clear communication with users and provide timely status updates
Ensure compliance with SLAs
and security requirements
Maintain and update the team’s internal documentation
Participate in internal IT projects and initiatives
How You'll Work.
Team & Collaboration
Ability to work effectively in a team; build business relationships with management, employees, and colleagues; work alongside talented people you enjoy sharing knowledge with
Communication Scope
Very good communication skills; Ability to work effectively in a team; Maintain clear communication with users and provide timely status updates
Process & Methodology
Participate in internal IT projects and initiatives
Full Job Description
**Function** IT # **Our Company** We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. # **Job description** **The Team** : We at Hitachi Digital are responsible to ensure that technology is an accelerator, not a roadblock, for employee’s work. From troubleshooting hardware to optimizing the software stack, we support the tools that keep the organization running smoothly. As a Service Desk team, our goal is to provide a seamless technical experience that allows employees to focus on their core objectives. **The Role:** Below are the roles and responsibilities, which you will be required to perform. • Provide first-line technical support to end users. • Support the users from multiple region. • Register, track, and manage tasks in a ticketing system, such as Jira. • Log, categorize, prioritize, and track incidents and service requests. • Troubleshoot and resolve standard hardware, software, access, and workplace support issues. • Escalate complex cases to the appropriate suppor
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