Vericast
Financial Services
ITSupportEngineer
“IT Support Engineer at Vericast. Skills: IT Support, System Maintenance, End-user Support. Deliver assigned work on time. Lead task execution across teams”
Industry & Context.
Problem solver; Troubleshooting; Analyze failures; Prioritize resolution efforts
On-call support, Off-hours deployments, Off-hours maintenance, 2nd Shift (2 pm to 10:30 pm), Extended hours
What They're Looking For.
Must Have
Bachelor's degree or equivalent work experience, Experience supporting desktop and laptop hardware, Experience supporting Windows Server, Experience supporting Active Directory, Experience supporting application and OS patching, Experience supporting hardware and software break-fix, Experience troubleshooting various internal applications and hardware, Technically proficient in application/component, Operating systems: Windows Systems, Ability to create and document standards and procedures, Ability to analyze failures and prioritize resolution efforts, Ability to support users and systems in a fast-paced, changing environment, Basic scripting knowledge (PowerShell or similar), Understanding of security best practices (patching, endpoint protection, least privilege)
Nice to Have
A+ certifications
What You'll Do.
Deliver assigned work on time
Lead task execution across teams
Participate in initiatives
Ensure deliverables meet quality standards
Ensure deliverables meet deadlines
Develop reporting solutions
Test reporting solutions
Support reporting solutions
Perform system updates
Perform ongoing maintenance activities
Troubleshoot hardware issues
Troubleshoot software issues
Troubleshoot application issues
Ensure operational reliability
Estimate effort for application work
Estimate effort for component work
Collaborate with vendors
Collaborate with contractors
Manage end-user requests
Track end-user requests
Resolve end-user requests
Provide on-call support
Participate in off-hours deployments
Participate in off-hours maintenance
Operate effectively under deadlines
Operate effectively under high workload conditions
Mentor internal customers
Support internal customers
How You'll Work.
Team & Collaboration
Cross-functional teams; Functional teams
Process & Methodology
Task execution
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