ITSupportEngineer

Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more. An IT Support Engineer 1 is a problem solver responsible for supporting and maintaining systems, processes, and operations that enable business capabilities. This role provides hands-on end-user, application, and hardware support to ensure consistent and reliable technology performance. Key Duties / Responsibilities * Delivers assigned work on time and leads task execution across functional and cross-functional teams. * Participates in and leads initiatives, ensuring deliverables meet quality standards and deadlines. * Develops, tests, and supports systems, applications, and reporting solutions. * Performs system updates, patching, and ongoing maintenance activities. * Troubleshoots hardware, software, and application issues to ensure operational reliability. * Estimates effort for application and component-level work. * Collaborates with vendors and contractors on hardware and software development, testing, and deployment. * Manages end-user requests through ticketing systems, including tracking and resolution. * Provides required on-call support and participates in off-hours deployments and maintenance as required. * Operates effectively under deadlines and high workload conditions. * Mentors and supports less experienced internal customers and team members when needed. ## Qualifications Education & Knowledge Required * Bachelor’s degree or equivalent work experience (required) * A+ certifications (preferred but not required) Experience / Skills / Abilities Required * Experience s