ITSupportEngineer

## Description Titan Wealth is a fast-growing wealth management business, both in the UK and internationally.  It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions.   We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term. One shared culture: - Multi-disciplinary teams working together on challenges and masterfully delivering award-winning, cutting-edge solutions. - An informal atmosphere where leaders are accessible to problem-solve or provide support – in person or remotely. - Your personal wellbeing is front and center with a commitment to making you feel comfortable. Learn more about Titan Wealth The role: We are looking for a skilled and proactive IT Support Engineer to join our team. In this role you will be the first point of contact for IT support across our global offices, delivering high-quality technical assistance primarily face-to-face, as well as via telephone, email and remote tools. You will work closely with users and the wider IT team to maintain, support and continuously improve our Microsoft 365-centric technology estate.   ## Key Responsibilities Provide IT services and support over telephone, email, remote tools and predominantly face-to-face across all global offices. Assist the migration team in onboarding newly acquired companies into the group Microsoft 365 tenant, including rebranding tasks such as UPN changes and centralised email signatures. Use Jira helpdesk software for logging, monitoring and managing support tickets throughout their lifecycle. Work closely with users from all global offices to resolve issues, keep users informed and escalate to second/third-line support where appropriate