SimplePractice
Health Tech
ITSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Engineer at SimplePractice. Skills: IT Support, Automation, Infrastructure maintenance. Maintain infrastructure components. Improve internal automation tools”
What You'll Achieve.
Increased employee productivity; Better self-serve IT environment
Industry & Context.
Problem solving; Troubleshooting
On-call schedule, Weekend rotational on-call
What They're Looking For.
Must Have
2+ years of experience in IT, High school diploma or higher
Nice to Have
Technical certifications
What You'll Do.
Maintain infrastructure components
Improve internal automation tools
Identify and resolve user issues
Create internal technical solutions
Implement security controls
Implement compliance controls
Assist with Single Sign On
Assist with software integrations
Create knowledge base
Provide education to employees
Support team members during off hours
Provide troubleshooting
Resolve employee issues
Communicate with vendors
How You'll Work.
Team & Collaboration
Internal IT team
Communication Scope
Documentation; Communication
Full Job Description
About Us At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work. Our Culture At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day: We think big We take simplicity seriously We come as we are We act with humility We are built on trust Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers. Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico. The Role SimplePractice is the future of practice management. We’re at the forefront of making it simple for clinicians to run and grow their practices. We’ve built the highest-rated practice management software and we’re on track to become the market leader. We are looking for an IT Support Engineer who has strong problem-solving capabilities. Under the supervision of the IT lead, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues. Responsibilities As an IT Support Engineer, your core responsibilities inclu
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