ITSupportEngineer

At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren't looking for "ticket takers" - we are seeking exceptionally skilled IT engineer to help build a dynamic support team. ✨ You’ll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms. This role will be critical in supporting our company-wide 'AI in Motion' initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta’s identity framework. So, what will you be doing all day? 🚀 End-User Support & Resolution Serve as the primary point of contact for technical support through a ticketing system, chat, and email, ensuring rapid and effective issue resolution. Provide expert, hands-on, and remote troubleshooting for all end-user devices running macOS and Windows operating systems. Resolve issues across a critical application stack, including Google Workspace, Okta SSO/MFA, Microsoft 365, and MDM platforms (Jamf, Kandji, Addigy, etc.). Maintain network connectivity, hardware, peripherals, and Audio/Video Conferencing systems. IT Operations & Lifecycle Management Execute the full employee lifecycle for IT access: provisioning accounts, access, and devices for new hires, and securely managing offboarding processes. Manage user identities, groups, and permissions within centralized systems like Okta to ensure least-privilege access. Maintain a precise and up-to-date IT asset inventory, overseeing the complete lifecycle of laptops, accessories, and software licenses. Process Improvement & Knowledge Drive process improvements and automation initiatives to enhance th