ITSupportEngineer

If you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place. We are seeking a dedicatedIT Support Engineer to join our team to help maintain our companies infrastructure, resolve technical issues and provide support to our employees both locally and globally. This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach. * Provide telephone and email support for internal users * Microsoft365 User Administration * Starters / Movers / Leavers Process * Backup administration and testing * Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate * Document new and update existing IT procedures * Assist with projects of all sizes including technology infrastructure and software projects * Overall management and responsibility for the efficient handling of support requests * The ability to conduct and participate in client meetings / system demonstrations * Remote support for clients regardless of location * Software installation, desktop imaging, software inventory and monitoring * Configuration and installation of physical and virtual servers * Administration and configuration of Cisco Networking devices. (Switches / Firewalls) ## Qualifications * A minimum of 3 years’ experience providing 2nd and 3rd line IT support * A professional approach with excellent communication and interpersonal skills * Strong experience installing, supporting, and troubleshooting: * Windows 11 * Microsoft 365 and Exchange * Active Directory * Networking technologies including DNS, DHCP, and TCP/IP * VMware and Hyper-V * Remote access tools * Mobile device configuration and support (iPhone/iPad) * The ability to work effectively under pressure while maintaining a positive, customer-focused att