ITSupportEngineer

Air Charter Service is a global aircraft charter broker specialising in private jet, commercial airliner, and cargo aircraft charters. Founded in 1990 and headquartered in London, the company operates through a worldwide network of offices across Europe, the Americas, the Middle East, Africa, and Asia-Pacific. We are seeking a dedicated IT Support Engineer to join our team to help maintain our company’s infrastructure, resolve technical issues and provide support to our employees both locally and globally. This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach. • Provide virtual and email support for internal users • Microsoft 365 User Administration • Starters / Movers / Leavers process • Backup administration and testing • Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate • Document new and update existing IT procedures • Assist with projects of all sizes, including technology infrastructure and software projects • Overall management and responsibility for the efficient handling of support requests • The ability to conduct and participate in client meetings / system demonstrations • Remote support for clients regardless of location • Software installation, desktop imaging, software inventory, and monitoring • Configuration and installation of physical and virtual servers • Administration and configuration of Cisco networking devices (switches / firewalls) ## Qualifications * At least 1 year of technical experience * Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support * A professional approach with excellent communication and interpersonal skills * Strong experience installing, supporting, and troubleshooting: * Windows 11 * Microsoft 365 and Exchange * Active Directory * Networking technologies including DNS, DHCP, and TCP/IP * VMwa