Megaport
Network as a Service (NaaS)
ITSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“IT Support Engineer at Megaport. Skills: IT Support, Systems Administration, Endpoint Management, Identity and Access Management, Hardware Lifecycle Management, Remote Support. Provide second-level technical support across a range of services and devices. Serve as a primary point of contact for technical issues”
What You'll Achieve.
Deliver Top-Tier Support; Drive Technological Adoption; Oversee IT Hardware Lifecycle; Execute Remote Troubleshooting; Collaborate & Communicate
Industry & Context.
Problem solvers; Identify and solve problems
Full-time office-based role, Working visits to for meeting partners, vendors, team, checking the quality of the network, Rotating on call roster, After hours scheduled network maintenance work is required, 90-day notice period for resignation after the trial period, Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies
What They're Looking For.
Must Have
8+ years of proven experience in IT Support, Systems Administration, or a similar role, Advanced Windows & Endpoint Management, Deep expertise in supporting Windows desktop operating systems, Managing endpoint management platforms, Focus on Microsoft Intune, Identity & Access Management, Hands-on experience with User Access Management for Cloud and SaaS applications, Hardware Lifecycle Management, Proven experience procuring, provisioning, and managing IT hardware inventory, Remote Support Mastery, Ability to perform remote troubleshooting, Guide users through technical solutions with clear, easy-to-follow instructions, Highly proficient in written and verbal English, Ability to communicate technical concepts seamlessly to global teams and non-technical stakeholders, Customer-Centric Mindset, Dedication to user experience, Providing empathetic, patient, and top-tier support, Adaptability, Proven track record of quickly learning, adopting, and supporting new technologies as business needs evolve, Driven & Collaborative, Proactive self-starter who takes initiative, Thrives in a highly collaborative team environment, Ability to work from our Gurugram office immediately, Maximum notice period of 30 days
Nice to Have
Expertise in the support of macOS, Endpoint management via JAMF
What You'll Do.
Provide second-level technical support across a range of services and devices
Serve as a primary point of contact for technical issues
and support new technologies
Take ownership of IT asset management
Diagnose and resolve complex technical issues remotely
Guide users through solutions with clear
easy-to-follow instructions
How You'll Work.
Team & Collaboration
Work seamlessly within a global team environment; Collaborate with a global team; Work across time zones
Communication Scope
Highly proficient in written and verbal English; Ability to communicate technical concepts seamlessly to global teams and non-technical stakeholders
Full Job Description
## Description About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply. The Role Based in our India office and reporting to the Head of IT and Security Operations, you will provide second-level technical support across a range of services and devices, including endpoint management, identity and access management, anti-malware services, and cloud-native productivity and collaboration services (Google Workspace, MS Entra, and Atlassian products). To be eligible for this position, you must be able to work from our Gurugram office immediately and have a maximum notice period of 30 days. ## What You’ll Be Doing Deliver Top-Tier Support: Serve as a primary point of contact for technical issues, maintaining a highly customer-oriented attitud
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