LGT Wealth Management
Financial Services
ITSupportEngineer
“IT Support Engineer at LGT Wealth Management. Skills: IT Support, Windows, Microsoft Office, Endpoint Management. Provide frontline support. Handle requests for service”
What You'll Achieve.
Deliver exceptional support; Continuous improvement of end-user computing services; Closure to satisfaction of requestor; Meet agreed SLAs
Industry & Context.
Resolve complex technical issues
What They're Looking For.
Must Have
Minimum 2 years as a Helpdesk / Technical Support Engineer or similar, Demonstrable experience in using and supporting Windows and Microsoft Office suite of products, Knowledge of Apple iOS devices, Good knowledge of email and messaging (Outlook/Exchange/Teams), Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune, Active Directory, GPO, management and troubleshooting, Mobile device management (e. g. Microsoft Intune), Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti
Nice to Have
Experience in a financial services organisation, Working familiarity with ITIL service management practices, Tertiary Qualification in Information Technology and/or Business or equivalent industry experience, ITIL v3 or 4 certification
What You'll Do.
Provide frontline support
Handle requests for service
Triage Service Requests and Incidents
Take ownership of issues
and resolve Incidents
Fulfill Service Requests
Carry out IT workstation deployments
Image and deploy laptops
Provide support for IAM
Create and maintain process documentation
Manage stock levels of IT consumables
Liaise with suppliers
Identify and update changes
Provide basic troubleshooting
Support project tasks
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams; Contribute to testing under guidance
Communication Scope
High level communication skills
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