LGT Wealth Management
Wealth Management
ITSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Support Engineer at LGT Wealth Management. Skills: IT Support, End-user computing support, Windows and Microsoft Office suite, Endpoint management tools, Active Directory, IT Service Management tools. Provide frontline support, receiving and handling email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures. Triaging Service Requests and Incidents to appropriate teams”
What You'll Achieve.
Delivering exceptional support to our business and clients; Continuous improvement of our end-user computing services and support processes; Successful solution outcome
Industry & Context.
Prioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures; Troubleshoot issues; Resolve complex technical issues
12‑month fixed‑term contract
What They're Looking For.
Must Have
Minimum 2 years as a Helpdesk / Technical Support Engineer or similar, Demonstrable experience in using and supporting Windows and Microsoft Office suite of products, Good knowledge of email and messaging (Outlook/Exchange/Teams), Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune, Active Directory, GPO, management and troubleshooting, Mobile device management (e. g. Microsoft Intune), Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti
Nice to Have
Experience in a financial services organisation is highly desirable, Knowledge of Apple iOS devices, Working familiarity with ITIL service management practices is desirable, Tertiary Qualification in Information Technology and/or Business or equivalent industry experience is desirable, ITIL v3 or 4 certification is desirable
What You'll Do.
Provide frontline support
receiving and handling email
and walk-up requests for service from internal and external customers
following agreed procedures
Triaging Service Requests and Incidents to appropriate teams
Take full ownership of issues
maintaining accurate records and ensuring closure to the satisfaction of the requestor
and resolve Incidents according to agreed SLAs and procedures
Fulfill Service Requests following documented processes and procedures
Carry out IT workstation deployments
and replacement of desktop accessories when required
Image and deploy laptops for new starters and replacement devices
Provide support for Identity and Access Management (IAM)
Create and maintain comprehensive process documentation
Manage the stock levels of IT consumable items and order replacement items as required
Liaise with suppliers for managed printer services
support request escalation to third-party vendors
and obtaining quotes for purchases
Identify and update changes to improve the end-user computing services
Provide basic troubleshooting for hardware
and networking issues
including printer services and audio visual equipment (AV)
escalating when required
Support project tasks or contribute to testing under the guidance of senior team members
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to resolve complex technical issues when necessary; Support project tasks or contribute to testing under the guidance of senior team members
Communication Scope
High level communication and documentation skills
Process & Methodology
Participate in project-related tasks, such as hardware deployments, upgrades, and system enhancements, Support project tasks or contribute to testing under the guidance of senior team members
Full Job Description
**LGT Wealth Management was formed around a clear and uncompromising vision – to bring global best practice in building institutional quality investment portfolios to Australian clients.** **With a shared passion for building an uncompromised business – we created something new from the ground up. A chance to leave behind the things that weren’t working, while enhancing the things that were. Our authentic and personalised client-first commitment. Our entrepreneurial spirit. Our focus in best-in-class advice. And our intimate understanding of the Australian private wealth landscape.** **In 2022 we became a part of the LGT Group, who shared our entrepreneurial spirit, long-term approach and private-ownership model. Today, with the global expertise, stability, and capability of LGT behind us, we can work without being reliant on markets or margins, with a singular focus on giving our clients the advice and deep expertise they need for generations to come.** We are looking for an IT Support Engineer to join our Technology team on a 12‑month fixed‑term contract. As a key member of the IT team, you will play a vital part in delivering exceptional support to our business and clients. You will primarily provide first and second-line end-user computing support (hardware and software) to users in our Australian offices. This role also involves contributing proactively to the continuous improvement of our end-user computing services and support processes. Additionally, you will participate in project-related tasks, such as hardware deployments, upgrades, and system enhancements. **Your Responsibilities** * Provide frontline support, receiving and handling email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures. * Triaging Service Requests and Incidents to appropriate teams * Take full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor
Applying for this IT Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about LGT Wealth Management?
Real rants from real employees. Read before you apply.