Interpath Advisory
Advisory
ITSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Engineer at Interpath Advisory. Skills: On-site IT support, User support, Technical issue resolution, Onboarding support, Workplace technology support, Microsoft 365, Active Directory / Entra ID, Windows operating systems. Provide on-site, face-to-face IT support. Act as the first point of contact for all user issues and requests”
What You'll Achieve.
Minimising escalations; Ensuring all equipment and access is ready from day one; Delivering a high standard of service
Industry & Context.
Diagnose and resolve a high volume of technical issues at first contact; Ability to take ownership of issues through to resolution
Primary on-site IT presence in our London office
What They're Looking For.
Must Have
Proven experience providing on-site or user-facing IT support within a corporate or professional services environment, Native or fluent English is essential, technical knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory / Entra ID, and Windows operating systems, Hands-on experience supporting end-user devices, meeting room technology and office IT environments, customer service mindset with the ability to communicate effectively with non-technical users, Ability to take ownership of issues through to resolution in a fast-paced environment
Nice to Have
Additional European languages such as French, Spanish or German are advantageous, Exposure to business applications such as Salesforce, Upslide or Nitro PDF, Experience with ITSM tools and ticketing systems, Basic understanding of ITIL principles, Additional language skills to support a global user base
What You'll Do.
face-to-face IT support
Act as the first point of contact for all user issues and requests
Diagnose and resolve a high volume of technical issues at first contact
Deliver a seamless onboarding experience for new joiners
Support workplace technology including laptops
meeting room systems and collaboration tools
Log and manage incidents and service requests in line with service management processes
Build relationships with users through clear communication and proactive support
Collaborate with Service Desk and senior IT teams to resolve more complex issues
Maintain and improve knowledge base documentation and standard operating procedures
Contribute to IT projects and continuous improvement initiatives
How You'll Work.
Team & Collaboration
Collaborate with Service Desk and senior IT teams to resolve more complex issues; Stand shoulder-to-shoulder with colleagues and clients
Communication Scope
Communicate effectively with non-technical users; Clear communication
Process & Methodology
Contribute to IT projects and continuous improvement initiatives
Full Job Description
**IT Support Engineer Interpath London, United Kingdom ** Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning deals, advisory and restructuring. We deliver tangible results for global businesses, their investors, and stakeholders when complex problems arise, and critical decisions need to be made. Interpath is agile, independent, and conflict-free, and our passion for doing what’s right, every time, sets us apart. Our diverse teams provide specialist technical knowledge combined with deep sector experience across our service line specialisms. Since our foundation in 2021, Interpath has grown rapidly, and we now have a presence across the UK, Ireland, France, Germany, Switzerland, Austria, Spain, South Africa, Algeria, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong and Singapore. By 2030 we aim to be one of the world’s leading advisory firms with a truly global footprint. This opportunity sits within our IT function, supporting a globally distributed business while being the primary on-site IT presence in our London office. As an IT Support Engineer, you will act as the face of IT locally—providing hands-on, in-person support to colleagues and ensuring a seamless technology experience across the office. This is not a purely ticket-driven role; it’s suited to someone who enjoys building relationships, taking ownership of issues end-to-end, and delivering a high standard of service in a professional environment. ** Responsibilities: ** * Provide on-site, face-to-face IT support, acting as the first point of contact for all user issues and requests * Diagnose and resolve a high volume of technical issues at first contact, minimising escalations * Deliver a seamless onboarding experience for new joiners, ensuring all equipment and access is ready from day one * Support workplace technology including laptops, peripherals, meeting room systems and collaboration tools * Log and manage incidents and
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