ITSupportEngineer

ABOUT CODE METAL Code Metal is redefining code translation for mission-critical industries, helping defense partners move more quickly and reliably from algorithm to silicon. Our platform accelerates deployment of DSP, RF, communications, and embedded signal processing algorithms onto heterogeneous compute targets, including GPUs, FPGAs, ASICs, and edge SoCs. We also support automotive, aerospace, and semiconductor partners deploying complex algorithms onto constrained hardware with speed and rigor. We are seeking an experienced IT Support Engineer to join our team. This person will play a key role in supporting day-to-day IT operations, employee onboarding, endpoint provisioning, access management, and general internal technical support across the organization. ABOUT THE ROLE In this role, you will work closely with the IT Operations Manager and cross-functional teams to ensure employees have reliable access to the systems, devices, and tools they need to be productive. You will help improve internal IT processes, maintain operational consistency, and provide responsive support across a growing environment. CORE RESPONSIBILITIES - Support employee onboarding and offboarding, including device setup, account provisioning, access configuration, and standard IT workflows. - Provision, configure, and maintain laptops, desktops, peripherals, and core business software. - Assist with identity and access management tasks, including user permissions, MFA setup, and account troubleshooting. - Provide day-to-day IT support for hardware, software, networking, and user configuration issues. - Maintain device inventory, asset lifecycle records, and endpoint compliance processes. - Partner with the IT Operations Manager to improve internal IT workflows, documentation, and support procedures. - Assist with administration of collaboration, productivity, and endpoint management systems. - Support company-wide IT initiatives, rollouts, and process improvements as needed. REQUIRED QUA