Brain Co.
Engineering
ITSupportEngineer
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“IT Support Engineer at Brain Co.. Skills: IT Support, Help Desk, Onboarding, Offboarding, Access Management, Okta Administration, Hardware and Software Support. First-line IT support for a 70+ person team — hardware, software, and account issues. On-site and remote support across macOS and Windows”
Industry & Context.
troubleshoot connectivity issues; surface issues proactively
What They're Looking For.
Must Have
2+ years of IT support or helpdesk experience, comfortable in Okta — provisioning, groups, and SSO troubleshooting, run onboarding and offboarding workflows and understand the security stakes, organized and dependable, Communicate clearly with non-technical employees, Work independently and surface issues proactively
Nice to Have
Google Workspace administration, MDM experience (Jamf, Kandji), SOC 2 access control or IT audit exposure, Basic scripting (Python, Bash)
What You'll Do.
First-line IT support for a 70+ person team — hardware
On-site and remote support across macOS and Windows
Maintain runbooks and self-service resources to reduce repeat requests
Own Day 1 setup end-to-end: accounts
and Okta provisioning
Execute provisioning workflows and fulfill access requests per our access entitlement model
Coordinate with HR and hiring managers on start dates and equipment needs
Run offboarding on last days: disable accounts
Keep offboarding logs accurate and audit-ready for SOC 2
Own the access request queue and fulfill approved requests within our 2-hour SLA
Route Tier 2/3 requests to the right approvers and track to resolution
Support conference room AV across office locations — setup
and keeping meetings running
Help maintain office network infrastructure and troubleshoot connectivity issues
Serve as the IT point-of-contact for our MENA offices — remote support
and hardware logistics
How You'll Work.
Team & Collaboration
working closely with the Security & IT team; Coordinate with HR and hiring managers on start dates and equipment needs; Route Tier 2/3 requests to the right approvers and track to resolution
Communication Scope
Communicate clearly with non-technical employees
Full Job Description
IT Support Engineer — Part-Time MENA About Brain Co. Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy. We build AI applications for governments, healthcare systems, and critical industries. - Automated construction permitting for a sovereign government → 80% faster, unlocking $375M+ in value - Optimized supply chains for a global energy company → 30% lower cost, preventing $100M+ in losses - Streamlined hospital patient care → 40% better outcomes, 80% less admin work - $55M Series A · 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks The Role As our part-time IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales. What You’ll Work On Help Desk & Employee Support - First-line IT support for a 70+ person team — hardware, software, and account issues - On-site and remote support across macOS and Windows - Maintain runbooks and self-service resources to reduce repeat requests Onboarding - Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning - Execute provisioning workflows and fulfill access requests per our access entitlement model - Coordinate with HR and hiring managers on start dates and equipment needs Offboarding - Run offboarding on last days: disable accounts, revoke access, recover equipment - Keep offboarding logs accurate and audit-ready for SOC 2 Access Requests - Own the access request queue and fulfill approved requests within our 2-hour SLA - Route Tier 2/3 requests to the right approvers and track to resolution AV, Network & MENA Offices - Support conference room AV across office locations — setup, troubleshoot
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