ITSupportEngineer

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE Audible is looking for a dynamic and motivated IT Support Engineer to join our IT Support team. If you are customer-focused with creative problem-solving skills and have experience with macOS and Windows enterprise environments, this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s unique corporate infrastructure, service platforms and employees. This is a fantastic opportunity to leverage your crisp communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession as the next step in your career. ABOUT THE TEAM Audible’s Technical Operations organization powers the infrastructure, systems, tools and services to keep Audible running fast, secure, and resilient. As part of Audible’s Technology organization, this group comprises of Network Engineering, Systems Engineering, Corporate Systems, IT Support, and Audio Visual support teams. Collectively, the Technical Operations team is responsible for enabling operational excellence for employees while delivering secure, scalable, and foundational services for our customers through infrastructure and information technology. Audible’s IT Support team is the first place for Audible employees to go with technical questions and problems with Audible’s desktops, laptops, mobile devices, network services and software. The IT Support Team works with Amazon and Audible service managers and other staff to maintain internal solutions and respond to employees’ technical issues. Additionally, we manage all the on-premise infrastructure includin