Audible, Inc.

Operations, IT, Support Engineering, Technical Services, subsidiaries

ITSupportEngineer

$0–0k Newark, New Jersey, United States FULL TIME
The Brief

“IT Support Engineer at Audible, Inc.. Skills: IT Support, System administration, Network support. Provide ticket-based support. Provide walk-up support”

Industry & Context.

Operations, IT, Support Engineering, Technical Services, subsidiaries
Problems you'll solve

Creative problem-solving skills; Analytical competencies; Problem-solving competencies

Eligibility Requirements

Rotating On-call schedule

What They're Looking For.

Must Have

1+ years Windows Server technologies, 2+ years troubleshooting multi-user HA environment, 2+ years PC repair, troubleshooting, deployment, 2+ years networking experience, 2+ years Windows, Mac or Linux OS support, 2+ years corporate network environment support, High school or equivalent diploma, 3+ years customer focused enterprise experience

Nice to Have

4+ years Windows, Mac or Linux OS support, Experience in Agile environment, Experience oral and written communication English, Bachelor's degree IT-related field, 3+ years progressively responsible experience, 4+ years computer networking experience, 4+ years troubleshooting multi-user HA environment, Explain complex IT concepts simply, Consistently adhering to established SLAs, Meeting deadlines for project work, Proven ability work with limited supervision, Willingness to travel on occasion

What You'll Do.

Provide ticket-based support

Provide walk-up support

Provide remote support

Direct service provider engagements

Manage new hire onboards

Manage computer life cycle

Manage asset management

Manage computer imaging

Manage hardware warranty support

Manage hardware recycling

Participate process development

Participate procedure implementation

On-call rotation for production support

Research new hardware solutions

Procure new hardware solutions

Vet new hardware solutions

Deploy new hardware solutions

Research new software solutions

Procure new software solutions

Vet new software solutions

Deploy new software solutions

How You'll Work.

Team & Collaboration

IT Operations team; Amazon and Audible service managers

Communication Scope

Crisp communication

Free ATS check

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