Anthropic
ITSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“IT Support Engineer at Anthropic. Skills: IT Support, System Administration, Automation”
Industry & Context.
Troubleshooting; Diagnose; Resolve issues; Think beyond the immediate fix; Ask 'why did this happen?'; Ask 'how do we prevent it?'
On-call rotation, 4 day per week in office expectation
What They're Looking For.
Must Have
5-7+ years of hands-on IT support experience, Excellent communicator, Enjoys helping people solve problems, Troubleshooting skills, Methodical, Curious, Persistent, Supporting macOS endpoints, Supporting ChromeOS, Supporting iOS, Supporting Android, Google Workspace administration, Slack administration, Supporting SaaS tools, Identity and access fundamentals, SSO, MFA, Directory services, MDM fundamentals, Endpoint management concepts, Basic scripting (Bash or Python), Ownership of problems, Follow through until resolved, Think beyond immediate fix, Ask 'why did this happen?', Ask 'how do we prevent it?', Organized, Manage competing priorities, Propose solutions, Develop deeper technical skills, Take on complex systems administration
Nice to Have
Familiar with zero-trust security concepts, Familiar with endpoint security tooling, Experience with networking basics, DNS, DHCP, VPNs, Networking fundamentals, Contributed to IT projects, Migrations, Tool rollouts, Process redesigns, Experience using AI tools
How You'll Work.
Team & Collaboration
Work closely with IT Engineering; Work closely with Security
Communication Scope
Communicate clearly
Full Job Description
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time. Responsibilities End-User Support Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) Handle escalations requiring cross-team coordination Participate in an on-call rotation for urgent issues outside business hours Provide hands-on support for user technology, AV systems, conference rooms, and printers Communication & Documentation Communicate clearly with users of all technical levels Write and maintain internal documentation including runbooks, how-to guides, and knowle
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