Ambiq Micro, Inc.
Semiconductor
ITSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Support Engineer at Ambiq Micro, Inc.. Skills: Technical support, Hardware troubleshooting, Software troubleshooting. Provide hands-on technical support. Resolve hardware, software, network issues”
What You'll Achieve.
Ensure hardware systems and applications run smoothly; Ensure all work areas are fully operational technically; Ensure optimal network performance; Proactively identify opportunities for improvement
Industry & Context.
Exceptional problem-solving skills; Problem-solving; Analytical skills
On-site 5 days a week, Authorized to work in the United States
What They're Looking For.
Must Have
Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience), Proven experience in providing technical support in a fast-moving high-tech related environment for a minimum of 3 years, Solid understanding of IT infrastructure, including desktops, laptops, servers, networking, and security, Good knowledge of internet security and data privacy principles, Ability to troubleshoot hardware and software issues effectively and provide timely resolutions, Knowledge of operating systems, such as Windows, macOS, and Linux, Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users, Proactive attitude and ability to work independently as well as collaborate in a team environment, Must be currently authorized to work in the United States for any employer
Nice to Have
Familiarity with Amazon Web Services (AWS) is a plus, Prior experience in scripting or automation (Python, PowerShell, etc.)
What You'll Do.
Provide hands-on technical support
Troubleshoot desktops
configure operating systems
Maintain office technical equipment
Manage hardware asset inventory
Maintain local networks
Provide user orientation
Organize upgrades and maintenance
Perform proactive troubleshooting
Maintain maintenance schedules
Identify equipment shortages
Liaise with IT vendors
Monitor system performance
Create technical documentation
How You'll Work.
Team & Collaboration
Work with broader IT team; Collaborate with IT team; Assist with broader IT coverage
Communication Scope
Excellent verbal communication; Excellent written communication; Explain technical concepts to non-technical users
Full Job Description
Company Overview Ambiq is on a mission to enable intelligence everywhere — powering the AI edge revolution with the world's lowest-power semiconductor solutions. Built on our proprietary sub- and near-threshold technology, our chips deliver multi-fold improvements in energy efficiency without costly process scaling. Since 2010, we've shipped over 290 million units to customers building smarter wearables, medical devices, IoT products, and AI-powered edge applications. Our cross-functional teams span design, research, development, production, marketing, sales, and operations across Austin, Hsinchu, Shanghai, Shenzhen, and Singapore. We move fast, tackle hard problems, and create space for people to grow through complex, meaningful work that shapes the future of technology. We're looking for self-motivated, creative problem-solvers who are eager to push technological limits and make a real impact in energy efficiency. At Ambiq, we live by five values: Innovate. Collaborate. Focus. Learn. Achieve. If that's you, join us — the intelligence everywhere revolution starts here. This role will be on-site 5 days a week in NW Austin. Scope As the Austin-based IT Support Engineer at Ambiq, you will play an important role in providing technical support to the Austin office, including ensuring that hardware systems and applications run smoothly for all employees. This role will primarily work with Austin-based employees and executives, as part of a larger IT team, it will assist with broader IT coverage beyond Austin from time to time. The successful candidate will have exceptional problem-solving skills, strong communication abilities, and an employee-centric approach. Specific Responsibilities Provide hands-on technical support to end-users on-site, by resolving hardware, software, and network issues promptly. Troubleshoot and diagnose problems related to on-site desktops, laptops, printers, peripherals, mobile devices, and engineering servers. Install, configure, and maintain
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