Amazon Logistic Prague s. r. o.
Operations, IT, Support Engineering, Technical Services, Logistics
ITSupportEngineer
“IT Support Engineer at Amazon Logistic Prague s. r. o.. Skills: IT support, Infrastructure support, Troubleshooting. Provide 1st level support. Provide 2nd level support”
What You'll Achieve.
Meet KPIs; Meet SLAs
Industry & Context.
Troubleshoot incidents
What They're Looking For.
Must Have
IT specialization school graduate, IT related field school graduate, IT professional experience, Computer hardware software knowledge, Willingness to learn new tech, Improve existing processes experience, Work with diverse teams experience, Customer-oriented approach, Czech language proficiency, English language proficiency B1, 2+ years IT support experience, 2+ years operations experience, 2+ years infrastructure support experience, Windows operating systems knowledge, Linux operating systems knowledge, Hardware troubleshooting experience, Networking concepts understanding, Support users high-availability environment, Troubleshoot incidents independently, Escalate incidents appropriately, Good written communication English, Good verbal communication English
Nice to Have
Enterprise IT tools knowledge, Ticketing tools knowledge, Asset management tools knowledge, Monitoring tools knowledge, Network troubleshooting experience, ITIL processes exposure, Incident management experience, Problem management experience, Change management experience, Support large-scale end-user devices, Work across teams ability, Influence without authority ability, Demonstrated ownership, Bias for action incident resolution
What You'll Do.
Provide 1st level support
Provide 2nd level support
Process user requests
Maintain IT equipment
Collaborate with IT engineers
Collaborate with IT teams
Collaborate with vendors
Manage equipment efficiently
Communicate technical problems
Communicate Amazon standards
Maximize IT equipment availability
Improve IT infrastructure
Perform preventive maintenance
Provide workplace technical support
Support IT initiatives
Test end-user devices
Support other IT engineers
Support global IT teams
How You'll Work.
Team & Collaboration
Diverse teams; Local IT teams; Regional IT teams; Global IT teams
Communication Scope
Written communication; Verbal communication
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