Amazon.com Services LLC
Operations, IT, Support Engineering, Technical Services, operations
ITSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Engineer at Amazon.com Services LLC. Skills: IT Support, Network Engineering, Systems Administration. Perform network engineering. Perform troubleshooting”
What You'll Achieve.
Continuous improvement of IT solutions
Industry & Context.
Root cause analysis
Standing and walking, Shifts lasting up to 12 hours, Moving up to 49lbs, Traveling within area
What They're Looking For.
Must Have
1+ years Windows Server technologies, 2+ years troubleshooting high availability environment, 2+ years PC repair, 1+ years IT client service delivery, 2+ years networking experience, 2+ years Windows, Mac or Linux support, 2+ years corporate network maintenance, Network engineering and troubleshooting, Data cabling and systems administration, Ensuring infrastructure availability, Supporting customers from multiple buildings, Moving up to 49lbs, Standing and walking during shifts, Traveling within local or regional area
Nice to Have
2+ years computer networking experience
What You'll Do.
Perform network engineering
Perform troubleshooting
Perform systems administration
Ensure infrastructure availability
Provide analytical assistance
Provide technical assistance
Manage local technical projects
Travel to support customers
How You'll Work.
Team & Collaboration
Interacting with management; Interacting with staff; Supporting remote customers
Process & Methodology
Project management
Full Job Description
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. Key job responsibilities Job Duties include, but are not limited to: - Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments. - Ensuring infrastructure networking and computing systems remain available during production hours. - Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. - Managing local technical projects. - Maintaining or creating policies, procedures, and processes. - Identifying root-causes of operational issues and process inefficiencies. - Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours. - Supporting customers from multiple buildings in the area, as well as remote customers. - Traveling within your local or regional area to support our customers. Basic Qualifications: - 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high availability environment experience - 2+ years of PC repair, troubleshooting, deployment and liquidation experience - 1+ years of IT client, server, and network service delivery experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of corporate setting
Applying for this IT Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.