Akur8
InsurTech
ITSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Engineer at Akur8. Skills: IT Support, Workplace IT, User account management, Device management. Provide day-to-day technical support. Troubleshoot hardware issues”
Industry & Context.
Solving problems
What They're Looking For.
Must Have
1+ year of experience in IT Support, Basic scripting or automation skills, Hands-on experience troubleshooting macOS, Hands-on experience troubleshooting Windows, Basic knowledge of network fundamentals, Experience managing user accounts and permissions, Employment status to allow work from France
Nice to Have
Experience with VMware Workspace ONE, Experience with other MDM solutions, Familiarity with Google Workspace, Familiarity with Microsoft 365, Familiarity with Okta, Familiarity with Atlassian products, Experience supporting hybrid workforce, Experience supporting international workforce
What You'll Do.
Provide day-to-day technical support
Troubleshoot hardware issues
Troubleshoot software issues
Troubleshoot access-related issues
Deploy mobile devices
Configure mobile devices
Maintain mobile devices
Train employees on IT tools
Train employees on best practices
Maintain hardware inventories
Maintain software inventories
Ensure asset lifecycle tracking
Support unified communications
Support meeting room technologies
Collaborate with Security Team
Implement IT security standards
Maintain IT security standards
Implement IT security policies
Maintain IT security policies
Implement IT security best practices
Maintain IT security best practices
Contribute to IT process improvement
Contribute to documentation improvement
Contribute to end-user experience improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Security Team
Full Job Description
[https://app.ashbyhq.com/api/images/user-content/fc964a19-e84c-4cf0-aa52-768667eee898/7580efc7-44c8-4ef9-85ea-6351fd8aa541/1%20-%20About%20Us.png] Akur8 is a fast-growing InsurTech scale-up on a mission to help insurers make better decisions, faster. Our SaaS platform turns complex risk data into clear, transparent insights, enabling teams to price risk accurately today and anticipate claims tomorrow. Powered by advanced analytics and transparent machine learning, Akur8 brings speed, reliability, and clarity to critical insurance decisions — developed by multidisciplinary teams in product, engineering, and actuarial expertise. Recognized globally, Akur8 has been featured in: - CB Insights’ Insurtech 50 (2025) - CNBC’s InsurTech Top 150 (2025) - InsurTech100 Global Insurtech Top 100 (2025) - Professional Equality Index 97/100 (2025) With 40+ nationalities across 8 global offices, we serve 320+ clients across 4 continents — scaling rapidly in mature insurance markets. We are proud to be an equal opportunities employer, assessing all applications fairly based on skills, experience, and potential. Diversity, equality, and inclusion are core to who we are. [https://app.ashbyhq.com/api/images/user-content/fc964a19-e84c-4cf0-aa52-768667eee898/043626b1-d64b-49b9-8571-cb9d2d68de0e/2%20-%20Role.png] As Akur8 continues to expand globally, we're looking for an IT Support Engineer with a strong expertise in multi-country payroll and HR operations to help improve our operational excellence and compliance across all our entities (France, Canada, USA, UK, Japan, Italy, Germany, Spain and growing). This role sits at the intersection of technical expertise, employee experience, and operational rigor. You will interact with teams across the company and collaborate closely with our Security team to keep Akur8's infrastructure robust and compliant. As an IT Support Engineer, you will: - Provide day-to-day technical support for employees, troubleshooting hardware, software, and acces
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