Air Charter Service
Logistics
ITSupportEngineer
Neural analysis suggests this role is
optimal for entry candidates.
“IT Support Engineer at Air Charter Service. Skills: Microsoft 365, Active Directory, Networking technologies, VMware, Hyper-V. Provide virtual and email support for internal users, Microsoft 365 User Administration, Starters / Movers / Leavers process, Backup administration and testing, Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate, Document new and update existing IT procedures, Assist with projects o”
Industry & Context.
resolve technical issues; efficient handling of support requests
What They're Looking For.
Must Have
At least 1 year of technical experience, A professional approach with excellent communication and interpersonal skills, experience installing, supporting, and troubleshooting: Windows 11, Microsoft 365 and Exchange, Active Directory, Networking technologies including DNS, DHCP, and TCP/IP, VMware and Hyper-V, Remote access tools, Mobile device configuration and support (iPhone/iPad), The ability to work effectively under pressure while maintaining a positive, customer-focused attitude, The ability to accurately understand and interpret customer requirements, Excellent time management skills with the ability to prioritise and manage workloads independently
Nice to Have
Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support
What You'll Do.
Provide virtual and email support for internal users
Microsoft 365 User Administration
Starters / Movers / Leavers process
Backup administration and testing
Ensure that all problems are accurately logged within the Helpdesk system
resolved promptly and efficiently
or escalated where appropriate
Document new and update existing IT procedures
Assist with projects of all sizes
including technology infrastructure and software projects
Overall management and responsibility for the efficient handling of support requests
The ability to conduct and participate in client meetings / system demonstrations
Remote support for clients regardless of location
Software installation
Configuration and installation of physical and virtual servers
Administration and configuration of Cisco networking devices (switches / firewalls)
How You'll Work.
Communication Scope
excellent communication and interpersonal skills; accurately understand and interpret customer requirements
Full Job Description
Air Charter Service is a global aircraft charter broker specialising in private jet, commercial airliner, and cargo aircraft charters. Founded in 1990 and headquartered in London, the company operates through a worldwide network of offices across Europe, the Americas, the Middle East, Africa, and Asia-Pacific. We are seeking a dedicated IT Support Engineer to join our team to help maintain our company’s infrastructure, resolve technical issues and provide support to our employees both locally and globally. This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach. • Provide virtual and email support for internal users • Microsoft 365 User Administration • Starters / Movers / Leavers process • Backup administration and testing • Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate • Document new and update existing IT procedures • Assist with projects of all sizes, including technology infrastructure and software projects • Overall management and responsibility for the efficient handling of support requests • The ability to conduct and participate in client meetings / system demonstrations • Remote support for clients regardless of location • Software installation, desktop imaging, software inventory, and monitoring • Configuration and installation of physical and virtual servers • Administration and configuration of Cisco networking devices (switches / firewalls) ## Qualifications * At least 1 year of technical experience * Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support * A professional approach with excellent communication and interpersonal skills * Strong experience installing, supporting, and troubleshooting: * Windows 11 * Microsoft 365 and Exchange * Active Directory * Networking technologies including DNS, DHCP, and TCP/IP * VMwa
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