ADCI
Operations, IT, Support Engineering, Technical Services, fulfillment ops
ITSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Engineer at ADCI. Skills: IT Support, Windows Server, Networking. Manage local technical projects. Maintain policies”
Industry & Context.
Troubleshoot straightforward problems; Root-cause analysis
Traveling within local/regional area
What They're Looking For.
Must Have
1+ years Windows Server technologies, 2+ years troubleshooting high availability, 2+ years PC repair, 1+ years IT client/server/network service, 2+ years networking (DNS, DHCP, SSL, OSI, TCP/IP), 2+ years Windows, Mac, or Linux OS support, 2+ years corporate network environment support
Nice to Have
2+ years computer networking experience, Experience supporting video conference equipment, Experience supporting teleconference equipment
What You'll Do.
Manage local technical projects
Support global customers remotely
Travel to support customers
How You'll Work.
Process & Methodology
Technical projects
Full Job Description
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. Key job responsibilities Managing local technical projects. Maintaining or creating policies, procedures, and processes. Identifying root-causes of operational issues and process inefficiencies. Supporting global customers remotely. Traveling within your local or regional area to support our customers. Basic Qualifications: - 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high availability environment experience - 2+ years of PC repair, troubleshooting, deployment and liquidation experience - 1+ years of IT client, server, and network service delivery experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 2+ years of
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