Amazon Spain Services, S. L. U.
Operations, IT, Support Engineering, Technical Services, ecp
ITSupportEng(ONS)
“IT Support Eng (ONS) at Amazon Spain Services, S. L. U.. Skills: IT support, System troubleshooting, Hardware support. Deliver on-site support. Diagnose issues”
Industry & Context.
Problem-solvers; Problem solving abilities; Troubleshoot issues; Diagnose issues
Occasional travel required
What They're Looking For.
Must Have
High school diploma or equivalent, Excellent customer facing skills, 2+ years technical experience, 2+ years client, server, network services, 2+ years troubleshooting high availability, 2+ years PC repair, troubleshooting, deployment, Proficient in English and Spanish, Bachelor's Degree or equivalent
Nice to Have
Bachelor's degree in Computer Science, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS certification, Active Directory experience, Windows Server backup experience, Audiovisual support experience, Video conferencing support experience, Event support experience, Write simple scripts, Analytical skills, Problem solving abilities, Change management documentation, Standard operating procedure documentation
What You'll Do.
Deliver on-site support
Provide on-call support
Act as escalation point
Escalate system outages
Execute change management
Manage IT asset inventories
Participate in hiring
Develop new team members
Maintain knowledge of IT policies
How You'll Work.
Team & Collaboration
Partner teams; Contractors; Partner teams and vendors
Communication Scope
Customer facing skills
Process & Methodology
Managing projects
Applying for this IT Support Eng (ONS) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Spain Services, S. L. U.?
Real rants from real employees. Read before you apply.