Amazon Spain Services, S. L. U.
Operations, IT, Support Engineering, Technical Services, ecp
ITSupportEng(ONS)
“IT Support Eng (ONS) at Amazon Spain Services, S. L. U.. Skills: IT support, Infrastructure support, End user support. Provide comprehensive technical support. Respond to inquiries via ticketing system”
Industry & Context.
Problem solving; Troubleshooting
On-site presence, Some travel maybe required, On call support
What They're Looking For.
Must Have
English skills, Excellent customer facing skills, Analytical skills, Demonstrated problem solving ability, High levels of initiative, High levels of judgment, High levels of tact, Operate in extreme high pressure situations, Handle multiple competing priorities, High level of discipline, High degree of flexibility, High degree of professionalism, Develop clear, concise documentation, Experience in procurement, Experience in inventory management, Experience in asset management, Managing the IT life cycle, Superior technical aptitude, Written communications skills, Oral communications skills, Deal effectively with people, Hardware knowledge, Hardware experience, Hardware support, Hardware repair
Nice to Have
Advanced understanding of technical issues, Understanding of core internet technologies, Active Directory administration, Windows Server administration, Windows 10 system support, Linux/Unix system support, Ability to write simple scripts, Apple Mac OSX support, Support of office/productivity software, Mobile device support, Video conferencing setup, Video conferencing troubleshooting, VPN client support, Broad understanding of networking technologies, Port level troubleshooting, Cisco switches knowledge, Data cabling knowledge, Understanding of VoIP technologies, Understand change management activities, Execute change management activities
What You'll Do.
Provide comprehensive technical support
Respond to inquiries via ticketing system
Respond to inquiries via live chat
Respond to inquiries via Phone
Respond to inquiries via email
Diagnose end user computing problems
Troubleshoot end user computing problems
Identify appropriate resources
Follow-up to ensure resolution
Document customer interactions
Manage fluctuating case count
Acquire knowledge of policies
Maintain knowledge of policies
Provide technically accurate solutions
Provide on call support
Follow standard operating procedures
Update standard operating procedures
Create standard operating procedures
Improve knowledge management
Assist with coaching talent
Assist with developing talent
Work in a fast paced environment
Work in a growing environment
Support internal employees
How You'll Work.
Team & Collaboration
Colleagues at remote sites
Communication Scope
Written communications; Oral communications
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