Amazon Italia Services Srl
Operations, IT, Support Engineering, Technical Services, ecp
ITSupportEng(ONS)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Eng (ONS) at Amazon Italia Services Srl. Skills: IT support, Technical troubleshooting, System administration. Deliver on-site support. Diagnose issues”
What You'll Achieve.
Ensure productivity remains secure; Ensure productivity remains uninterrupted; Deliver operational excellence; Deliver value
Industry & Context.
Problem-solving; Troubleshoot; Diagnose; Resolve issues
Occasional travel required, On-call support
What They're Looking For.
Must Have
High school diploma or equivalent, Excellent customer facing skills, 2+ years technical experience, 2+ years client, server, network services experience, 2+ years troubleshooting experience, 2+ years PC repair experience, Occasional travel required, Proficient in English and Italian
Nice to Have
Bachelor's degree in Computer Science, CompTIA A+ certification, CompTIA Network+ certification, Cisco/CCNA certification, Linux (Redhat) certification, Microsoft hardware certification, AWS certification, Other industry relevant certifications, Experience in Active Directory, Experience with Windows Server backup, Experience with audiovisual support, Experience with video conferencing support, Experience with event support, Ability to write simple scripts, Analytical skills, Demonstrated problem solving abilities, Develop clear change management documentation, Develop SOP documentation
What You'll Do.
Deliver on-site support
Determine system health
Determine software health
Determine hardware health
Provide on-call support
Act as escalation point
Escalate system outages
Escalate network outages
Execute change management
Manage IT asset inventories
Participate in hiring
Mentor new team members
Maintain knowledge of IT policies
Provide technically accurate solutions
How You'll Work.
Team & Collaboration
Collaborate with partner teams; Collaborate with vendors; Work with partner teams; Work with contractors
Communication Scope
Customer facing skills
Process & Methodology
Manage projects, Manage execution
Full Job Description
Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on. As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient. ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team. Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazon
Applying for this IT Support Eng (ONS) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Italia Services Srl?
Real rants from real employees. Read before you apply.