Amazon Italia Services Srl
Operations, IT, Support Engineering, Technical Services, ecp
ITSupportEng(ONS)
“IT Support Eng (ONS) at Amazon Italia Services Srl. Skills: IT support, Technical troubleshooting, System administration. Deliver on-site support. Diagnose issues”
What You'll Achieve.
Ensure productivity remains secure; Ensure productivity remains uninterrupted; Deliver operational excellence; Deliver value
Industry & Context.
Problem-solving; Troubleshoot; Diagnose; Resolve issues
Occasional travel required, On-call support
What They're Looking For.
Must Have
High school diploma or equivalent, Excellent customer facing skills, 2+ years technical experience, 2+ years client, server, network services experience, 2+ years troubleshooting experience, 2+ years PC repair experience, Occasional travel required, Proficient in English and Italian
Nice to Have
Bachelor's degree in Computer Science, CompTIA A+ certification, CompTIA Network+ certification, Cisco/CCNA certification, Linux (Redhat) certification, Microsoft hardware certification, AWS certification, Other industry relevant certifications, Experience in Active Directory, Experience with Windows Server backup, Experience with audiovisual support, Experience with video conferencing support, Experience with event support, Ability to write simple scripts, Analytical skills, Demonstrated problem solving abilities, Develop clear change management documentation, Develop SOP documentation
What You'll Do.
Deliver on-site support
Determine system health
Determine software health
Determine hardware health
Provide on-call support
Act as escalation point
Escalate system outages
Escalate network outages
Execute change management
Manage IT asset inventories
Participate in hiring
Mentor new team members
Maintain knowledge of IT policies
Provide technically accurate solutions
How You'll Work.
Team & Collaboration
Collaborate with partner teams; Collaborate with vendors; Work with partner teams; Work with contractors
Communication Scope
Customer facing skills
Process & Methodology
Manage projects, Manage execution
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