Bop LLC
Corporate Operations, Technical Services, no business category
ITSupportEngIIAMZ10909.8
“IT Support Eng II - AMZ10909. 8 at Bop LLC. Skills: IT Support, System Administration, Network Concepts. Troubleshoot difficult IT problems. Plan and coordinate CMs”
Industry & Context.
Troubleshooting difficult IT problems; Root cause analysis; Process inefficiencies
What They're Looking For.
Must Have
Bachelor's degree or foreign equivalent, 1 year of experience in job offered or related occupation, 1 year of IT experience with client, server, and network service delivery, 1 year of experience with IT systems or commercial production environment, 1 year of experience networking concepts, 1 year of experience with Microsoft Administration, Linux Administration, or Cisco IOS (CLI), 1 year of experience troubleshooting in multi-user high availability environment, 1 year of experience with PC repair, troubleshooting, deployment, and liquidation
Nice to Have
All applicants must meet all the above listed requirements
What You'll Do.
Troubleshoot difficult IT problems
Plan and coordinate CMs
Coordinate CM templates
Collaborate with internal teams
Collaborate with vendors
Lead continuous improvement efforts
Audit quality of work
Provide constructive feedback
Automate manual create/improve small tools
Serve as first point of escalation
Participate in hiring
Participate in training
Participate in development of others
Ensure infrastructure networking and computing systems remain available
Manage local technical projects
Identify root-causes of operational issues
Identify process inefficiencies
How You'll Work.
Team & Collaboration
Internal teams; Vendors
Process & Methodology
Technical projects
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