ASSPL
Operations, IT, Support Engineering, Technical Services, fulfillment ops
ITSupportEng
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Eng at ASSPL. Skills: IT Support, Network troubleshooting, Systems administration. Provide technical assistance. Resolve technical problems”
Industry & Context.
Problem solving; Analytical skills; Root cause analysis
Moving up to 49lbs, Standing, Walking, Shifts up to 12 hours, Support multiple buildings, Support remote customers, Traveling within local area, Traveling within regional area, Willingness to relocate
What They're Looking For.
Must Have
1+ years Windows Server technologies, 2+ years troubleshooting multi-user HA environment, 2+ years PC repair, troubleshooting, deployment, 1+ years IT client, server, network service delivery, 2+ years networking (DNS, DHCP, SSL, OSI, TCP/IP), 2+ years Windows, Mac or Linux OS support, 2+ years corporate network environment support, High school or equivalent diploma
Nice to Have
2+ years computer networking experience, Experience supporting video conference, 4+ years networking (DNS, DHCP, SSL, OSI, TCP/IP), 4+ years PC repair, troubleshooting, deployment, 4+ years troubleshooting multi-user HA environment
What You'll Do.
Provide technical assistance
Resolve technical problems
Act as representative
Perform network engineering
Perform network troubleshooting
Perform systems administration
Perform telecom administration
Perform root cause analysis
Manage department activities
Ensure infrastructure availability
Interact with management
Provide analytical assistance
Provide technical assistance
Manage local technical projects
Travel to support customers
How You'll Work.
Team & Collaboration
Second level support; Internal customers; Team environment; Upper level management
Communication Scope
Written communication; Oral communication; Presentations; Explanation of projects
Process & Methodology
Project management
Full Job Description
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle
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