ASSPL

Operations, IT, Support Engineering, Technical Services, fulfillment ops

ITSupportEng

₹8–12L ~AI est. Gurugram, Haryana, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“IT Support Eng at ASSPL. Skills: IT Support, Network troubleshooting, Systems administration. Provide technical assistance. Resolve technical problems”

Industry & Context.

Operations, IT, Support Engineering, Technical Services, fulfillment ops
Problems you'll solve

Problem solving; Analytical skills; Root cause analysis

Eligibility Requirements

Moving up to 49lbs, Standing, Walking, Shifts up to 12 hours, Support multiple buildings, Support remote customers, Traveling within local area, Traveling within regional area, Willingness to relocate

What They're Looking For.

Must Have

1+ years Windows Server technologies, 2+ years troubleshooting multi-user HA environment, 2+ years PC repair, troubleshooting, deployment, 1+ years IT client, server, network service delivery, 2+ years networking (DNS, DHCP, SSL, OSI, TCP/IP), 2+ years Windows, Mac or Linux OS support, 2+ years corporate network environment support, High school or equivalent diploma

Nice to Have

2+ years computer networking experience, Experience supporting video conference, 4+ years networking (DNS, DHCP, SSL, OSI, TCP/IP), 4+ years PC repair, troubleshooting, deployment, 4+ years troubleshooting multi-user HA environment

What You'll Do.

Provide technical assistance

Resolve technical problems

Act as representative

Perform network engineering

Perform network troubleshooting

Perform systems administration

Perform telecom administration

Perform root cause analysis

Manage department activities

Ensure infrastructure availability

Interact with management

Provide analytical assistance

Provide technical assistance

Manage local technical projects

Travel to support customers

How You'll Work.

Team & Collaboration

Second level support; Internal customers; Team environment; Upper level management

Communication Scope

Written communication; Oral communication; Presentations; Explanation of projects

Process & Methodology

Project management

Full Job Description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle

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