Pierce Technology Corp
Information Technology and Services
ITSupportDeskTechnician
“IT Support Desk Technician at Pierce Technology Corp. Skills: Windows OS, Microsoft 365 services, advanced troubleshooting, customer service, hardware and software issue resolution. resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment. maintaining data confidentiality and system integrity”
What You'll Achieve.
maintaining data confidentiality and system integrity
Industry & Context.
advanced problem-solving skills
What They're Looking For.
Must Have
grasp of business technology principles, Expert in Windows OS, Microsoft 365 services, advanced troubleshooting for Office applications and web-based platforms, resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment, Proven familiarity with database and network security systems, Over three years of customer service experience, background as an IT Help Desk Technician, Excellent verbal and written communication skills, delivering high-quality customer service, clear documentation, Committed to following legal requirements, maintaining meticulous records of all technical processes and procedures, collaborative team player, constructive feedback, accurate task execution, continuous learning of new technologies
Nice to Have
industry certifications in computing, networking, and security
What You'll Do.
resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment
maintaining data confidentiality and system integrity
delivering high-quality customer service
maintaining meticulous records of all technical processes and procedures
How You'll Work.
Team & Collaboration
collaborative team player
Communication Scope
Excellent verbal and written communication skills
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