ITSupportCoordinator

## Accountabilities Serve as the first point of contact for IT support, troubleshooting hardware, software, network, and access-related issues for end users. Manage onboarding and offboarding processes, including provisioning laptops, applications, SaaS tools, and secure user access configurations. Administer and support identity, device, and access management systems, ensuring compliance with internal security policies. Maintain endpoint security and device lifecycle operations, including MacBook and Chromebook provisioning, monitoring, and updates. Support IT security practices, including access control, compliance requirements, and response to security-related inquiries. Assist in managing SaaS platforms and enterprise tools such as Okta, Google Workspace, Slack, Atlassian, and MDM solutions (Jamf or Kandji). Document IT processes, update internal knowledge bases, and contribute to improving IT documentation and self-service resources. Participate in IT projects focused on improving system efficiency, security, and user experience. Support evaluation and implementation of new tools and systems to enhance operational effectiveness. Requirements: 2–4 years of experience in a Tier 1 IT helpdesk or IT support role. Associate degree or relevant IT certifications preferred. Strong hands-on experience supporting MacOS (MacBook) and Chromebook environments. Experience with SaaS and enterprise tools such as Okta, Google Workspace, Slack, Atlassian products, and MDM platforms (Jamf or Kandji). Familiarity with identity management (SSO), endpoint security, and device management systems. Strong troubleshooting skills with the ability to resolve technical issues efficiently and independently. Excellent communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively. Strong understanding of IT security best practices and a security-first mindset. Experience working in regulated environments (e.g., healthcare, finance) and fam