Vida
Healthcare
ITSupportCoordinator
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“IT Support Coordinator at Vida. Skills: IT support, customer service, hardware, software, IT systems, security. Serve as the first point of contact for troubleshooting hardware, software and network ensuring prompt and reliable resolution of employee requests. Provision new hire IT resources, hardware, applications and SaaS tools while ensuring security configurations align with company policies”
Industry & Context.
Proven ability to troubleshoot and resolve technical issues
Applicants must be authorized to work in the U. S. as Vida is unable to sponsor work visas for any position, All Vida Employees must reside in and be able to work from the U. S. - international work is prohibited
What They're Looking For.
Must Have
2-4 years of experience in a tier 1 IT helpdesk position, In-depth knowledge of provisioning, monitoring and supporting Macbook and Chromebook devices, Hands-on experience with managing company-wide IT services such as MDM and SSO, with an understanding of endpoint security controls, Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences, Proven ability to troubleshoot and resolve technical issues while maintaining a security-first mindset
Nice to Have
Associates degree and or tech certifications, Prior experience or knowledge of working in a regulated industry such as healthcare or finance, with an understanding of security and compliance requirements (e.g. , HIPAA, SOC 2, or ISO 27001)
What You'll Do.
Serve as the first point of contact for troubleshooting hardware
software and network ensuring prompt and reliable resolution of employee requests
Provision new hire IT resources
applications and SaaS tools while ensuring security configurations align with company policies
Support IT security policies by assisting with access control management
device security compliance and responding to security-related inquiries
Help evaluate new systems and services that can make our organization more efficient and secure
Update the IT internal wiki with technical documentation
knowledge base and team procedures on a regular basis
Contribute to larger IT projects to improve our end-user experience
How You'll Work.
Team & Collaboration
Contribute to larger IT projects
Communication Scope
Excellent written and verbal communication skills; ability to present complex technical information clearly and concisely to a variety of audiences
Full Job Description
## Description ABOUT US At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives. **Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered. Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position. All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida are evergreen and will remain open through end of year, until filled. As a core member of our IT team, you will be the first line of support for our end users, ensuring they have the tools and assistance needed to stay productive. Your success in this role will be driven by exceptional customer service skills, a strong understanding of IT best practices and a proven ability to manage technology support and device lifecycles. With in-depth expertise in hardware, software, IT systems and security best practices, you will play a key role in maintaining daily IT operations. These operations include equipment provisioning, user ac
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