ITSupportCoordinator

# **Who You Are:** Do you love talking to people and have a passion for travel and being active outdoors? Do you have a deep-rooted desire to help others and prepare them for a positive active travel experience of their own? Do you have great attention to detail and you’re comfortable working in a fast-paced environment? If you answered yes to these three questions, we may have an opportunity for you! **Department:** IT Infrastructure **Location:** Pernes-les-Fontaines, France **Experience Level:** 1-2 years** About the Role** We are looking for an IT Support Coordinator to join our IT Infrastructure team in France. This role is well suited for someone looking to expend and build strong, hands-on experience in an enterprise IT environment while contributing meaningfully to day-to-day operations and support. You will serve as a key point of contact for local and international colleagues, helping ensure they remain productive through reliable, responsive IT support. The role provides exposure to modern identity, endpoint, and collaboration technologies, and involves close collaboration with experienced infrastructure engineers on both operational and improvement-driven initiatives. As part of the team, you will gradually take ownership of additional responsibilities as your skills and confidence grow, with support, mentorship, and clear opportunities to deepen your technical and operational impact within the infrastructure function. **What You’ll Do** * Serve as a friendly, dependable first point of contact for end users in France and across our global offices. * Create, modify, and deactivate user accounts across core systems, including Microsoft Active Directory, Microsoft Entra ID (Azure AD), Exchange, Microsoft 365, RingCentral, Jira Service Management, Confluence, and Salesforce. * Support identity and access management processes, including group management, rolebased access, and basic conditional access tasks within Entra ID and integrated IdP platforms (e.g., O