Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

E-Commerce

ITSupportAssociateII,OpsTechSolutions(OTS)FixedField

$215–300k ~AI est. Lerma, Mexico, Mexico FULL TIME

The Brief

“IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field at Servicios Comerciales Amazon Mexico S. de R.L. de C.V.. Assign IT equipment. Maintain IT equipment”

Industry & Context.

E Commerce

Problems you'll solve

Troubleshooting

Eligibility Requirements

Availability for shift work, Weekend availability

What They're Looking For.

Must Have

1+ years Windows, Mac or Linux OS support, Troubleshoot integrated systems, Maintain zebra printers, Troubleshoot thin clients, PCs, scanners, handheld terminals

Nice to Have

CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS or other industry certifications, Experience in dynamic environment with high customer service

What You'll Do.

Maintain IT equipment

Troubleshoot IT equipment

Handle support requests

Handle support procedures

Collaborate on training

Learn new technologies

Support customers from multiple buildings

Support remote customers

Free ATS check

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