Amazon.com Services LLC
Operations, IT, Support Engineering, Technical Services, operations
ITSupportAssociateII,OpsTechSolutions(OTS)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Associate II, Ops Tech Solutions (OTS) at Amazon.com Services LLC. Skills: IT support, Troubleshooting, Hardware repair. Allocate IT equipment. Maintain IT equipment”
What You'll Achieve.
Ensure continuous station uptime; Ensure operational efficiency
Industry & Context.
Resolving technical problems; Troubleshooting
Moving up to 49lbs, Standing and walking for shifts lasting up to 12 hours, Elevated noise levels, Dust exposure, Variable temperature conditions, Personal Protective Equipment (PPE) required
What They're Looking For.
Must Have
1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience, Experience troubleshooting integrated and interdependent computer systems, Experience in a dynamic environment with a high degree of customer service, Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
Nice to Have
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, other industry relevant certifications
What You'll Do.
Allocate IT equipment
Maintain IT equipment
Troubleshoot IT equipment
Handle support requests
Handle support procedures
Assist in training new hires
Continuous learning of new technologies
Support customers from multiple buildings
Support remote customers
Troubleshoot and repair end-user hardware
Ensure continuous station uptime
Ensure operational efficiency
Execute managed change controls
Maintain infrastructure
Improve infrastructure
Full Job Description
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Key job responsibilities Responsibilities include, but are not limited to: - Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies. - Supporting customers from multiple buildings in the area, as well as remote customers. - Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. A day in the life Support Technicians dedicate approximately 80% of their tim
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