ITSupportAssociateII,OpsTechSolutions(OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. Key job responsibilities Responsibilities include, but are not limited to: - Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies. - Supporting customers from multiple buildings in the area, as well as remote customers. - Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. - Traveling within your local or regional area to support our customers. Basic Qualifications: - Experience troubleshooting integrated and interdependent computer systems - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - Experience in a dynamic environment with a high degree of customer service - 1+ years of Windows, Mac or