ASSPL
Operations, IT, Support Engineering, Technical Services, fulfillment ops
ITSupportAssociateII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Associate II at ASSPL. Skills: IT Support, Systems Administration, Network Troubleshooting. Understand computers hardware. Understand computers software”
Industry & Context.
Analytical skills; Problem solving ability; Root cause analysis
What They're Looking For.
Must Have
1+ years Windows, Mac or Linux support, Troubleshoot interdependent computer systems, Maintain zebra printers, Troubleshoot thin clients, Troubleshoot PCs, Troubleshoot scanners, Troubleshoot portable handheld terminals
Nice to Have
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, Other industry certifications, Experience in dynamic environment, High degree customer service
What You'll Do.
Understand computers hardware
Understand computers software
Troubleshoot networks
Administer telecom/PBX
Perform root cause analysis
Manage department activities
How You'll Work.
Communication Scope
Written communication; Oral communication
Process & Methodology
Project management
Full Job Description
The IT Support Associate must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess good technical aptitude, written and oral communications skills . Additionally they must possess strong analytical skills with demonstrated problem solving ability. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. Key job responsibilities The IT Support Associate must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills . Additionally they must possess strong analytical skills with demonstrated problem solving ability. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. Basic Qualifications: - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Preferred Qualifications: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer
Applying for this IT Support Associate II role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about ASSPL?
Real rants from real employees. Read before you apply.