Amazon.com Services LLC
Operations, IT, Support Engineering, Technical Services, operations
ITSupportAssociateII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Associate II at Amazon.com Services LLC. Skills: IT support, Technical troubleshooting. Allocate IT equipment. Maintain IT equipment”
Industry & Context.
Resolving technical problems
Can lift up to 49 pounds, Stand/walk during shifts, Shifts lasting up to 12 hours, Frequently push, pull, squat, bend, and reach, Traveling within local or regional area
What They're Looking For.
Must Have
Troubleshoot integrated systems, Dynamic environment experience, Customer service experience, Lift up to 49 pounds, Stand/walk up to 12 hours, Push, pull, squat, bend, reach, 1+ years Windows support, 1+ years Mac support, 1+ years Linux support
Nice to Have
CompTIA A+ certification, CompTIA Network+ certification, Cisco/CCNA certification, Redhat Linux certification, Microsoft hardware installation, AWS certification, Other industry certifications
What You'll Do.
Allocate IT equipment
Maintain IT equipment
Troubleshoot IT equipment
Handle support requests
Follow support procedures
Assist in training new hires
Learn new technologies
Support customers from multiple buildings
Support remote customers
Travel to support customers
Full Job Description
About Operations Technology Solutions (OTS) Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders. Key job responsibilities Responsibilities include, but are not limited to: - Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies. - Supporting customers from multiple b
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