Nava PBC
Tech / AI / Software
ITSupportAssociate
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“IT Support Associate at Nava PBC. Skills: IT Support, End User Full Lifecycle Management, Device and Asset Management, A/V Support, Emergency Response Management. Planning, managing, and directing the technical onboarding of new hires. Planning, managing, and directing the offboarding of departing employees”
What You'll Achieve.
Make government services simple and effective; Solve highly scrutinized technology modernization challenges; Enhance digital products and services; Understand user needs and deliver on their missions more effectively
Industry & Context.
Pursue the Root Cause; Problem-solving approach
May be subject to a government background check or security clearance, depending on the contract, Work from the contiguous United States, E-Verify participation
What They're Looking For.
Must Have
1+ years of experience in IT support or tech-forward customer service support, Experience with organizational software administration (G Suite), Experience managing basic IT, e. g. A/V setup and configuration, Ability to work independently and autonomously within a distributed team while soliciting feedback when necessary, Excellent written and verbal communication skills, Legal authorization to work in the United States, Ability to meet any other requirements for government contracts for which candidates are hired, Work authorization that doesn’t require visa sponsorship, now or in the future
Nice to Have
Experience administering software for distributed 650+ person team, Beginner's knowledge of security practices and administration of security software (SentinelOne / Carbon Black), Ability to build and form relationships both internally and externally
What You'll Do.
and directing the technical onboarding of new hires
and directing the offboarding of departing employees
Supporting existing employees' software license management
Supporting existing employees' hardware issues
Supporting existing employees' audio-visual needs
Large-scale asset and device management
Collaborating with the IT Manager in emergency response incidents
IT End User Full Lifecycle Management
Equipment and software onboarding of new hires
Technical offboarding for departing employees
Device and Asset Management
Emergency Response Management
How You'll Work.
Team & Collaboration
Collaborating with the IT Manager in emergency response incidents; Ability to work independently and autonomously within a distributed team while soliciting feedback when necessary; Build Together
Communication Scope
Excellent written and verbal communication skills
Full Job Description
About Nava Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position summary The IT Support Associate plays an integral role in maintaining the essential information technology infrastructure of Nava. The incumbent will be responsible for planning, managing and directing the technical onboarding of new hires and offboarding of departing employees, as well as making determinations to support existing employees' software license management, hardware issues, and audio-visual needs. Lastly, they will be responsible for large-scale asset and device management, in addition to collaborating with the IT Manager in emergency response incidents like lost hardware or account breaches. All work will be done in support of Nava’s values: Be Active Stewards, Pursue the Root Cause, Think Long-Term, Build Together, Inclusion is Essential and Progress Takes Work. What you'll do IT End User Full Lifecycle Management Responsible for planning, managing, and directing all aspects of equipment and software onboarding of new hires at all levels (e.g., accou
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