Expeditors
Logistics
ITSupportAssociate
Neural analysis suggests this role is
optimal for entry candidates.
“IT Support Associate at Expeditors. Skills: IT Support, Hardware Management, Software Troubleshooting. Provide first-level technical support. Assist in system updates”
Industry & Context.
Analyze problems systematically; Identify root causes; Prevent recurrence; Apply logical reasoning; Effective problem-solving skills
What They're Looking For.
Must Have
Windows 11 OS experience, PC building experience, PowerShell experience, Networking experience, TCPIP experience, Cybersecurity experience, Cabling experience, Office experience, Exchange experience, SharePoint experience, Effective problem-solving skills, Ability to handle multiple tasks/projects, Demonstrated customer service skills, Proven interpersonal skills, Good communication skills, Inquisitive and exploratory mind-set
Nice to Have
IT Certifications considered a plus
What You'll Do.
Provide first-level technical support
Assist in system updates
Assist in basic configuration
Maintain proficiency in troubleshooting
Document technical solutions
Contribute to knowledge base
Communicate technical information
Escalate complex issues
Deliver support with empathy
Deliver support with professionalism
Respond to service requests
Analyze problems systematically
Follow security protocols
Follow compliance requirements
Assist in periodic audits
Provide documentation for audits
Provide system checks for audits
Support procurement processes
Provide accurate specifications
Collaborate with vendors
Manage hardware inventory
Manage hardware end of life
Troubleshoot software issues
Roll out new software solutions
Develop solutions with operational teams
Drive efficiencies into processes
Support automation development
How You'll Work.
Team & Collaboration
Senior technicians; Relevant teams; Operational teams
Communication Scope
Communicate technical information; Clear communication; Effective communication
Process & Methodology
Handle multiple tasks/projects
Full Job Description
Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Early-career technician delivering first-level support; follows procedures, documents solutions, escalates appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance. SKILLS | Expectations & Responsbilities Technical Expertise - Provide first-level technical support for hardware, software, and network issues, ensuring timely resolution. Assist in system updates, patching, and basic configuration under supervision. Maintain proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices. Document technical solutions and contribute to the knowledge base for recurring issues. Communication & Leadership - Communicate technical information clearly and effectively to non
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