Amazon Logistic Prague s. r. o.
Operations, IT, Support Engineering, Technical Services, operations
ITSupportAssociate
“IT Support Associate at Amazon Logistic Prague s. r. o.. Skills: IT support, Infrastructure support, Troubleshooting. Provide 1st 2nd level support. Ensure IT equipment runs optimally”
What You'll Achieve.
Meet KPIs SLAs
Industry & Context.
Troubleshoot incidents
What They're Looking For.
Must Have
IT specialization school graduate, Relevant work experience, Computer hardware software knowledge, Willingness to learn new tech, Improve existing processes experience, Work with diverse teams, Customer-oriented approach, Czech language proficiency, English language proficiency B1, 2+ years IT support experience, Working knowledge Windows Linux, Hardware troubleshooting experience, Basic networking concepts knowledge, Support users high-availability environment, Troubleshoot incidents independently
Nice to Have
Enterprise IT tools knowledge, Network troubleshooting experience, ITIL processes exposure, Support large-scale device environments, Influence without authority, Ownership bias for action
What You'll Do.
Provide 1st 2nd level support
Ensure IT equipment runs optimally
Maintain IT equipment
Collaborate with IT engineers
Collaborate with vendors
Manage equipment efficiently
Communicate technical problems
Maximize IT equipment availability
Improve IT infrastructure
Perform preventive maintenance
Provide workplace technical support
Support IT projects initiatives
Test end-user devices
Support other IT engineers
Support global IT teams
How You'll Work.
Team & Collaboration
Local regional IT teams; Diverse teams; Global IT teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
ITIL
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