ADCI
Operations, IT, Support Engineering, Cust. Experience Qualit Ops, operations
ITSupportAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Associate at ADCI. Skills: IT Support, Troubleshooting. Interact with Amazon Internal customers. Adhere to standard operating procedures”
Industry & Context.
Troubleshooting
Rotational shifts
What They're Looking For.
Must Have
Bachelor's degree, 1+ year of Service Desk or technical support work experience, Good communication skills
Nice to Have
Basic Understanding of ITIL-Based Ticketing Tools, Basic Understanding of Monitoring Tools, Basic Understanding and troubleshooting skills on Network
What You'll Do.
Interact with Amazon Internal customers
Adhere to standard operating procedures
Troubleshoot issues on end user devices
Troubleshoot issues on desktops
Troubleshoot issues on laptops
Troubleshoot issues on printers
Troubleshoot issues on scanners
Troubleshoot operating systems
Meet targets for Response SLA
Meet targets for Resolution SLA
Meet targets for CSAT
Manage incidents effectively
How You'll Work.
Team & Collaboration
APACEA/AMER Operation /IT team/Customer support
Communication Scope
Effective Communication Skills
Full Job Description
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Every day we solve complex technical and business problems with ingenuity and simplicity. IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities include, but are not limited to: 1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5. Flexible to work in rotational shifts . 6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents. 7. This role will be working from Bangalore (BLR18) Corporate office. Basic Qualifications: - Bachelor's degree - Minimum of 1+ year of Service Desk or technical support work experience. - Good communication skills Preferred Qualifications: - Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools • Basic Understanding and troubleshooting skills on Network Our inclusive culture empowers Amaz
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