ADCI - BOM - Non STPI - K52
Operations, IT, Support Engineering, Technical Services, ecp
ITSupportAssocII(ONS)
“IT Support Assoc II (ONS) at ADCI - BOM - Non STPI - K52. Skills: IT Support, Helpdesk support, Hardware management. Provide Helpdesk support. Direct service provider engagements”
Industry & Context.
Problem-solving; Troubleshooting; Analytical competencies
Rotating On-call schedule
What They're Looking For.
Must Have
3+ years Windows, Mac or Linux OS support, Troubleshoot integrated computer systems, Maintain zebra thermal printers, Troubleshoot thin clients, PCs, scanners, portable handheld terminals
Nice to Have
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, Other industry relevant certifications, Experience in dynamic environment, High degree of customer service
What You'll Do.
Provide Helpdesk support
Direct service provider engagements
Manage routine processes
Participate in process development
Research hardware and software solutions
Procure hardware and software solutions
Vet hardware and software solutions
Deploy hardware and software solutions
Deploy Windows/Mac/Linux OS
Provide remote tech support
Support user hardware/software/peripheral
Manage hardware procurement
Manage asset management
Maintain documentation
How You'll Work.
Team & Collaboration
IT Operations team
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