ITSupportApprenticeship

IT Support Apprentice – Empower Innovation Through Technology Are you passionate about technology and eager to play a crucial role in keeping complex systems running smoothly? Join us as an IT Support Apprentice and help power the information and communication technology that drives Amazon’s operations. As an IT Support Apprentice, you’ll work with innovative technology to ensure our business runs efficiently by executing technical procedures and providing high-quality first and second-line support. You’ll resolve hardware, operating system, and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected. You’ll be based in one of our UK Fulfilment Centres, where millions of products are processed and shipped to customers worldwide. These are fast-paced, highly energised environments - perfect for those who thrive on learning, problem-solving, and making a real impact. Working alongside experienced IT professionals, you’ll gain practical experience across a range of systems while building your technical knowledge through the Level 3 Information Communications Technician Apprenticeship. What You’ll Do - Provide first and second-line technical support to internal users - Install, configure, and maintain IT hardware and software - Use diagnostic tools to troubleshoot and resolve network or system issues - Monitor performance, apply security updates, and manage IT assets - Collaborate with teams across the site to deliver high-quality IT service - Contribute to improvement and automation projects that enhance efficiency You’ll develop core skills in service management, networking, cloud services, operating systems, and cybersecurity, building a strong understanding of the technologies that underpin modern information systems. Who We’re Looking For We welcome individuals from all backgrounds who are curious about technology and enjoy solving problems. You’ll succeed in this role if you: - Have strong analytica