Equip
Healthcare
ITSupportAnalystII
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Support Analyst II at Equip. Skills: IT Support, Troubleshooting, CLI Fluency, Identity and Access. Provide prompt, courteous, and technically sound support. Triage, investigate, and resolve complex issues”
What You'll Achieve.
Deliver a reliable, considerate, and secure technology experience; Create scalable drive support; Keep tickets and changes audit-ready; Reduce time to resolution; Reduce re-opens; Track and report support KPIs; Drive evidence-based improvements; Ensure work is reviewable and audit-ready
Industry & Context.
Diagnose complex issues; Troubleshoot complex issues; Isolating client; Isolating network; Isolating authentication; Isolating service; Isolating data; Hypothesis-driven troubleshooting
Core hours 8:00 a.m. –5:00 p.m. ET, Occasional after-hours support for priority incidents, Work is performed 100% from home, No requirement to travel, Stationary position, Operate standard office equipment, Operate keyboards, Sit or stand as needed
What They're Looking For.
Must Have
3–6 years of experience in IT support or service desk within a SaaS/cloud-first environment, Demonstrated troubleshooting discipline: hypothesis-driven; isolates client, network, authentication, service, and data verifies the fix, Solid systems & network fundamentals: OS basics, HTTP/DNS concepts, authentication flows, Identity & access experience: user lifecycle (joiner/mover/leaver), MFA, least-privilege principles, CLI fluency for day-to-day troubleshooting (navigating files, reading logs, inspecting processes/services, basic network/HTTP checks), Communication skills to translate technical detail for non-technical audiences and write clear tickets/SOPs, Process & governance mindset: follows change/control practices and keeps artifacts inspection-ready, Data literacy: uses spreadsheets/queries to track KPIs and drive evidence-based improvements
What You'll Do.
and technically sound support
and resolve complex issues
Document root cause and prevention
Read system/auth/network logs
Run basic HTTP/DNS/network checks
Own hardware/software troubleshooting
Serve as escalation point
Create and maintain SOPs/runbooks
Maintain knowledge articles
Track and report support KPIs
Recommend process improvements
Maintain accurate tickets
Maintain change records
Maintain asset details
Contribute to endpoint hygiene
Provide training and guidance
How You'll Work.
Team & Collaboration
Advocating for users; Work with clinical teams; Contribute to endpoint hygiene with platform owners
Communication Scope
Translate technical detail for non-technical audiences; Write clear tickets/SOPs; Talk or hear by telephone
Full Job Description
About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes https://equip.health/outcomes and treatment approach at www.equip.health. http://www.equip.health Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time https://time.com/collection/time100-companies-2023/6285207/equip/ as one of the most influential companies of 2023, along with awards from Linkedin https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/ and Lattice https://lattice.com/blog/announcing-the-2023-finalists-for-lattices-people-success-awards, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role As an IT Support Analyst II, you’ll be a front-line technical resource for our employees and clinical teams. Your mission is to deliver a reliable, considerate, and secure technology experience. You will diagnose complex issues across endpoints, identity, networks, and collaboration platforms; create scalable SOPs; drive support metrics; and keep tickets and changes audit-ready. You’re comfortable with ambiguity and advocating for users while balancing reliability, risk, and security. In practice, you’ll apply disciplined, hypothesis-driven troubleshooting—isolating client, network, authentication
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