Clifford Chance
Legal
ITSupportAnalyst
Neural analysis suggests this role is
optimal for entry candidates.
“IT Support Analyst at Clifford Chance. Skills: IT Support, Application Support, Device Support. Provide support for applications. Deliver technical support for Windows 11”
Industry & Context.
Advanced problem-solving skills; Troubleshooting
On-call rotation, After-hours support, Work from office 4 days/week, Authorized to work in US, Lift up to 75 pounds
What They're Looking For.
Must Have
High School Degree or equivalent required, 2-3 years of IT support experience, Experience with Windows 11, Experience with Azure Active Directory, Experience with Intune, Experience with Cisco Webex, Experience with A/V conferencing systems, Availability for after-hours support
Nice to Have
2-3 years IT support in law firm, Bachelor's degree in computer science, Certifications in Microsoft applications, Certifications in ITIL, Experience with legal technology tools
What You'll Do.
Provide support for applications
Deliver technical support for Windows 11
Deliver technical support for Azure Virtual Desktop
Deliver technical support for mobile devices
Support software deployment
Troubleshoot software deployment
Promote chat-first support
Leverage AI tools for ticket triage
Leverage AI tools for troubleshooting
Leverage AI tools for knowledge base generation
Leverage AI tools for proactive support
Collaborate with infrastructure teams
Support self-service automation
Support request automation
Participate in service desk meetings
Provide status updates
Set up A/V conferencing systems
Support A/V conferencing systems
Assist with Wi-Fi connectivity
Assist with client technology needs
Create technical documentation
Maintain knowledge base articles
Install MS Authenticator
Troubleshoot MS Authenticator
Administer MS Authenticator
Install security tools
Troubleshoot security tools
Administer security tools
Participate in on-call rotation
Provide remote after-hours support
Contribute to Tech Hub development
Promote Tech Hub usage
Assist with technology requests
Help clients connect to Wi-Fi
Connect Microsoft Teams meetings
Provide clerical support
Provide administrative support
How You'll Work.
Team & Collaboration
Collaborate with infrastructure teams; Work with Local Technology Advisors
Communication Scope
Customer service; Interpersonal skills; Documentation; Research; Analytical abilities
Full Job Description
Who we are We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise. Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work. Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them. You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams. Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet. The role Clifford Chance US LLP is seeking a full-time IT Support Analyst to join our team in our Washington, D.C. office. This full-time role is part of a broader transformation aimed at enhancing user-facing technology support, streamlining operations, and embedding AI-driven efficiencies. The ideal candidate will have a strong background in applications and device support, excellent multitasking abilities, advanced problem-solving skills, and a proactive approach to delivering exce
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