Clifford Chance

Legal

ITSupportAnalyst

$85–96k Washington, District of Columbia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for entry candidates.

The Brief

“IT Support Analyst at Clifford Chance. Skills: IT Support, Application Support, Device Support. Provide support for applications. Deliver technical support for Windows 11”

Industry & Context.

Legal
Problems you'll solve

Advanced problem-solving skills; Troubleshooting

Eligibility Requirements

On-call rotation, After-hours support, Work from office 4 days/week, Authorized to work in US, Lift up to 75 pounds

What They're Looking For.

Must Have

High School Degree or equivalent required, 2-3 years of IT support experience, Experience with Windows 11, Experience with Azure Active Directory, Experience with Intune, Experience with Cisco Webex, Experience with A/V conferencing systems, Availability for after-hours support

Nice to Have

2-3 years IT support in law firm, Bachelor's degree in computer science, Certifications in Microsoft applications, Certifications in ITIL, Experience with legal technology tools

What You'll Do.

Provide support for applications

Deliver technical support for Windows 11

Deliver technical support for Azure Virtual Desktop

Deliver technical support for mobile devices

Support software deployment

Troubleshoot software deployment

Promote chat-first support

Leverage AI tools for ticket triage

Leverage AI tools for troubleshooting

Leverage AI tools for knowledge base generation

Leverage AI tools for proactive support

Collaborate with infrastructure teams

Support self-service automation

Support request automation

Participate in service desk meetings

Provide status updates

Set up A/V conferencing systems

Support A/V conferencing systems

Assist with Wi-Fi connectivity

Assist with client technology needs

Create technical documentation

Maintain knowledge base articles

Install MS Authenticator

Troubleshoot MS Authenticator

Administer MS Authenticator

Install security tools

Troubleshoot security tools

Administer security tools

Participate in on-call rotation

Provide remote after-hours support

Contribute to Tech Hub development

Promote Tech Hub usage

Assist with technology requests

Help clients connect to Wi-Fi

Connect Microsoft Teams meetings

Provide clerical support

Provide administrative support

How You'll Work.

Team & Collaboration

Collaborate with infrastructure teams; Work with Local Technology Advisors

Communication Scope

Customer service; Interpersonal skills; Documentation; Research; Analytical abilities

Full Job Description

Who we are We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise. Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work. Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them. You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams. Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet. The role Clifford Chance US LLP is seeking a full-time IT Support Analyst to join our team in our Washington, D.C. office. This full-time role is part of a broader transformation aimed at enhancing user-facing technology support, streamlining operations, and embedding AI-driven efficiencies. The ideal candidate will have a strong background in applications and device support, excellent multitasking abilities, advanced problem-solving skills, and a proactive approach to delivering exce

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