ITSupportAdministrator(L1/L2)

Marmon Technologies India Private Limited As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The IT Support Administrator (L1/L2) is a blended role combining frontline Service Desk responsibilities with intermediate System Administration tasks. You will act as the first point of contact for IT support, resolve incidents, manage access and endpoint configurations, and support core infrastructure services (Intune, Azure AD, Windows Server, DNS, DHCP, Backup). This role ensures operational stability, security compliance, and great user experience while collaborating with L3 teams for escalations and root-cause fixes. Key Responsibilities • Respond to user queries via phone, email, chat, and ITSM tools (Jira Service Management or FreshService). • Log, categorize, and track incidents and requests; ensure SLA compliance. • Perform initial troubleshooting (password resets, account unlocks, basic connectivity issues). • Handle access management and standard application/hardware support. • Manage endpoint configuration and patching (Intune/Endpoint Manager, Autopilot, Windows 10/11, M365 Apps). • Administer Azure AD/Entra ID, on-prem AD, DNS, DHCP, file servers, and group policies. • Operate backup solutions, test restores and ensure compliance with retention policies. • Implement and maintain endpoint protection (AV/EDR) and secure baselines (CIS Benchmarks). • Support MFA/Zero Trust for remote access and privileged accounts; maintain audit logs. • Conduct root-cause analysis and lead post-incident reviews with L1/L2 teams. • Follow ITIL processes for Incident, Request, Problem, Change, and Asset Management. • Maintain documentation, runbooks, and knowl