Marmon Technologies India Private Limited
ITSupportAdministrator(L1/L2)
“IT Support Administrator (L1/L2) at Marmon Technologies India Private Limited. Skills: IT Support, System Administration, Azure AD, Intune. Respond to user queries. Log, categorize, and track incidents”
What You'll Achieve.
Ensures operational stability; Ensures security compliance; Ensures great user experience; SLA compliance
Industry & Context.
Troubleshooting; Root-cause analysis
Ability to work in a 24x7 global operating model, Aligned with U. S. business hours, Including evenings or overnight shifts local to India
What They're Looking For.
Must Have
3–6 years in IT support and system administration, proven troubleshooting across endpoints, M365, and Windows Server services, ITSM tools: Jira Service Management/FreshService, Platforms: Windows 10/11, Windows M365 Admin MS Remote Assist tools, Identity & Endpoint: Azure AD/Entra ID, Active Directory, Intune/Autopilot, Networking basics: TCP/IP, DNS, file/print backup/restore operations, Security: AV/EDR, MFA, secure baselines (CIS), audit logging, Demonstrates verbal and written English communication skills sufficient to effectively support U. S. -based end users via chat, phone, and email, Able to clearly articulate technical information to non-technical audiences, ensuring understanding and resolution of issues, Capable of participating in live support interactions, meetings, and escalations with U. S. stakeholders when required, Ability to work in a 24x7 to support a global operating model by working aligned with U. S. business hours, including evenings or overnight shifts local to India
Nice to Have
familiarity with ServiceNow, SCCM, Bachelor’s degree in CS/IT or related field (or equivalent experience), CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: MD-102 (Modern Desktop Administrator), AZ-104 (Azure Administrator), Windows Server Hybrid Administrator Associate
What You'll Do.
Respond to user queries
Perform initial troubleshooting
Handle access management
Manage endpoint configuration
Administer Azure AD/Entra ID
Operate backup solutions
Implement and maintain endpoint protection
Support MFA/Zero Trust
Conduct root-cause analysis
Follow ITIL processes
Maintain documentation
How You'll Work.
Team & Collaboration
Collaborating with L3 teams for escalations; Participating in live support interactions; Participating in meetings; Participating in escalations with U. S. stakeholders
Communication Scope
Verbal English communication; Written English communication; Articulate technical information to non-technical audiences
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